| Date | Version |
| 28.06.2025 | 1.0 |
Penneo is committed to providing an accessible digital signing experience for all users, including those with disabilities. Furthermore, we want to ensure that Penneo Sign is compliant with the Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (European Accessibility Act).
General description of the service
Penneo Sign is an easy-to-use digital signing service designed for secure online document signing anytime, anywhere. It aims to provide an intuitive experience for all users across various devices, with continuous improvements being made to accessibility features like screen reader compatibility and keyboard navigation.
This statement only applies to the signer functionalities of Penneo Sign.
The following is excluded from this statement:
- The content of documents uploaded in Penneo Sign: the accessibility of any content within documents uploaded in Penneo Sign is the responsibility of the content creator.
- External apps used in the signing process: the signing process might require use of Identity Provider applications (such as MitID or BankID) that are not managed by Penneo. The accessibility of these services is the responsibility of their providers.
- API Integrations: If the signing flow is accessed via API integrations, the accessibility of these integrations is the responsibility of their creators.
Penneo assessed the accessibility of Penneo Sign by self-evaluation.
Special Accessibility Requirements
| The information is available through more than one sensory channel | Penneo’s product’s core Signing journey, including its most visited pages, is built with Assistive Technology (AT) testing and prioritizes W3C accessibility best practices. The platform’s semantic structure and full keyboard operability allow assistive technologies to present content in various accessible ways. Users can adjust text size, high color contrast, clear labels, underlined links, whether perceiving the information audibly or through non-mouse input. |
| The information is presented in an understandable way | Penneo’s Design System’s writing guidelines, consistent labels, and terminology across the Signing journey create a predictable, clear structure. This directly helps users with intellectual disabilities by reducing cognitive load and making the information easier to understand and navigate. |
| The information is presented in a way that users can perceive | Penneo does not have instructional videos in signing flows. |
| The content of the information is available in text formats that can be used to generate alternative compensatory formats that can be presented by the user in different ways and via more than one sensory channel | The documents signed in the Platform are not intended to be printed. |
| The content is presented in an appropriate font size and font type, taking into account expected usage conditions, with sufficient contrast and adjustable spacing between letters, lines and paragraphs | Penneo’s interface utilizes Open Sans, a clear sans-serif font, with sufficient default text sizes (14, 16, and 18px). The interface allows 200% text scaling without content loss, ensuring comfortable reading for low-vision users navigating the platform. A consistent typographic hierarchy intuitively guides users through the signing process. All interface text and interactive elements adhere to WCAG 2.1 AA contrast guidelines (4.5:1 for normal, 3:1 for large text/UI) for optimal legibility. |
| Non-text based content has been supplemented with an alternative presentation of the content | Penneo does not include any diagrams in signing flows that need to be supplemented with alternative presentation of the content. |
| Electronic information necessary for the provision of the service is provided in a consistent and appropriate manner by making it perceptible, usable, understandable and robust | Penneo does not offer a USB key containing information about the services. |
| Websites is made to be accessible in a consistent and appropriate manner by making it perceptible, usable, understandable and robust | Penneo follows WCAG 2.1 AA standards, applying them consistently across all digital touchpoints, including sufficient touch target sizes for easy interaction on mobile devices. |
Functional performance criteria
Penneo ensures accessibility by meeting the following functional performance criteria to maximize intended use by persons with disabilities:
| Use without sight | Penneo ensures its signature method selection sections and modals are screen-reader readable for blind users, enabling Assistive Technology (AT) compatibility and keyboard navigation via semantic code and clear focus indicators. All interactions are presented using plain language, and touch targets are sufficiently sized. |
| Use with reduced vision | Penneo ensures its signature method selection sections and modals are screen-reader readable for blind users, enabling Assistive Technology (AT) compatibility and keyboard navigation via semantic code and clear focus indicators. All interactions are presented using plain language, and touch targets are sufficiently sized. |
| Use without color perception | Penneo ensures all visual controls and information can be used without color perception. Our interface of signing journey does not rely solely on color to convey information or indicate status, complementing visual cues with text labels, icons, and distinct patterns to ensure all users, including those with color blindness, can fully interact and understand the service. |
| Use without hearing | Penneo does not include video/audio to the signing journey. |
| Hearing impaired use | Penneo does not include video/audio to the signing journey. |
| Use without speech ability | Penneo does not include any feature requiring speaking abilities in the signing flows. |
| Use with limited hand movement or strength | Penneo provides full keyboard navigation, allowing users to sign documents and navigate pages solely with keyboard commands, removing the need for fine motor control. Our interface minimizes “digital reach” by logically grouping key controls, and buttons and signature fields feature appropriately sized touch targets, accommodating diverse physical abilities for comfortable interaction. |
| Limited range use | Penneo provides full keyboard navigation, allowing users to sign documents and navigate pages solely with keyboard commands, removing the need for fine motor control. Our interface minimizes “digital reach” by logically grouping key controls, and buttons and signature fields feature appropriately sized touch targets, accommodating diverse physical abilities for comfortable interaction. |
| Minimizing the risk of inducing photosensitive seizures | Penneo does not use any blinking graphics in the signing flows. |
| Privacy | Penneo’s privacy-by-design approach ensures all service functionalities, including those supporting accessibility, inherently operate in a privacy-enhancing mode. Users can thus confidently utilize accessibility tools knowing their data and privacy are always protected by default. |
Feedback and contact information
This Accessibility Statement will be retained for as long as Penneo Sign is offered as a service. We are dedicated to continuous improvement and ensuring that Penneo Sign remains an accessible and inclusive platform for everyone.
For any accessibility-related questions or feedback, please contact us at https://www.support.penneo.com/hc/en-gb/requests/new.