Digital transformation is nowadays not only a want but a need for many if not all businesses. It accelerates processes, saves resources and provides a competitive edge for any company. Implementing digital transformation can be daunting and eminently complex. To make this process easy to manage and a breeze for any business, we dedicated this blog post to explaining a simple three-step process to break down your digital transformation into different stages, help you strategize and embrace digitization. Each of the three phases will allow you to visualize and implement an effective transformation across departments. Let’s go!
Step 1: Implement- define the vision
The initial implementation of the transformation within your company will have an impact on its expansion. To start, the most targeted (and practical) method will be to deploy technology in a single department in your organization. By just getting started with a use case, you can more easily build best practices and workflows that you can adapt as you get feedback from users.
During the initial implementation, it will be important to get feedback, but you will also have to promote the change to your colleagues. You can do this in several ways: for example, by highlighting the added value and return on investment of this new technology over time or by highlighting its advantages in terms of simplicity and efficiency.
In addition, designing a governance model with a unified usage strategy and guidelines will help you create a centre of excellence that can support your transformation across multiple use cases. Defining a realistic and achievable vision will be at the heart of your business success.
Step 2: Optimize- centralize efforts
Once you have successfully made the change in one department your organization, the next step may be to go further and include other departments and services. This phase, rich in opportunities, can be very exciting. However, it should not be forgotten that the implementation of several use cases can result in a more disjointed and disorganized adoption process. Not everything will go exactly as planned. But by preparing and anticipating, you can overcome the most complex obstacles.
During this phase, the objective will be to ensure that each of the use cases is based on a vision that supports centralization in advance. All of your efforts to define governance models, training content and best practices will result in the creation of a company-wide centre of excellence, which will consolidate the final stage of transformation.
Centralization mainly aims to ensure self-sufficiency, range and speed in the context of an extended implementation. There is no specific rule determining when to switch to a centralized model with a centre of excellence, but it often happens when three departments are already operational.
Step 3: Industrialize- make digital transformation a core skill
Habits build skills and habits are built by establishing systems. To industrialize a digital signature tool and ensure digital transformation on a corporate level you would need to come up with an adoption plan. In essence, a development plan will help you streamline and deploy the system across your organization. This system will act as a simple monitoring system that will supervise your process and success.
But before you set up your adoption plan, you’ll need to take some preliminary steps to make sure you’re meeting your business’s initial needs. This will help you to react to any change or unforeseen occurring within the framework of your different implementations:
- Obtain management support;
- Organize workshops on-site;
- Create a funding model;
- Develop a transition plan;
- Launch the adoption plan
After you have checked off all those, you are ready for take-off!
Technology can be harnessed to shape the future and create or optimize experiences for your customers and employees, while driving growth, innovation and turnover. But it is good to keep in mind that digital transformation is not an end in itself: it is a continuous approach that requires rethinking business processes and deploying adaptive and intuitive technologies to support them.