En af Penneos styrker er muligheden for at integrere og automatisere ved hjælp af API’et, og derfor kan vi skabe helt specifikke flows, som passer perfekt til vores virksomhed. — Jonathan Goldwasser, Administrerende direktør hos Goldwasser Exchange

Udfordringer

Goldwasser Exchange er stolte af at kunne tilbyde deres kunder en god kundeoplevelse. Det gør de ved at tilbyde personlig og en høj kvalitet af assistance og ved at gøre det nemmere med en automatiseret løsning.

Goldwasser Exchange ønskede at gøre processen med at åbne en konto så effektiv og bekvem som muligt for deres kunder. Selv om en stor del af processen var automatiseret, manglede de en løsning til digital underskrift, der kunne gøre processen 100% digital.

Virksomheden begyndte at undersøge udbydere af digitale signaturer og besluttede sig for at implementere Penneo Sign.

Løsningen

En af grundene til, at Goldwasser Exchange valgte Penneo Sign som partner for digital signering, var muligheden for at bruge Penneos API til at bygge løsningen ind i virksomhedens nuværende arbejdsgange.

En anden grund var platformens brugervenlighed. Da Goldwasser Exchange arbejder med privatpersoner, var det vigtigt for dem, at underskrivningen var let og intuitiv for deres kunder.

Med Penneo Sign kan Goldwasser Exchange give deres kunder mulighed for at underskrive dokumenter ved hjælp af itsme® og dermed høste fordelene ved at underskrive digitalt – effektivitet, bekvemmelighed og sikkerhed.

Det, vi godt kan lide ved Penneo, er det faktum, at du kan underskrive et sæt dokumenter én gang. Selv hvis kunden skal underskrive flere steder i et dokument, er der kun én handling, der skal udføres for slutkunden. Den del var vigtig for os. — Jonathan Goldwasser, Administrerende direktør hos Goldwasser Exchange

Resultater

I dag er Penneos løsning til digital underskrift fuldt integreret i Goldwasser Exchanges kundeoprettelsesproces. Takket være automatiseringen er både Goldwasser Exchange og deres kunder i stand til at spare betydelige mængder tid. Kunderne behøver ikke længere at udskrive papirdokumenter, underskrive dem og sende dem tilbage med posten. Samtidig har Goldwasser Exchange fjernet en stor del af det manuelle administrative arbejde, der er forbundet med at åbne en ny konto.

Normalt tog det omkring 5 til 10 dage at afslutte processen med at åbne en konto. I dag kan vi takket være Penneo, elektroniske underskrifter og den automatisering, som vi har opbygget, åbne konti på mindre end 24 timer. — Jonathan Goldwasser, Administrerende direktør hos Goldwasser Exchange

Goldwasser Exchange har planer om at udvide sin brug af Penneo Sign og videreudvikle integrationen til at omfatte alle de tilfælde, hvor kunderne har brug for at underskrive dokumenter.

Om Goldwasser Exchange

Goldwasser Exchange er et mæglerselskab i Belgien, der leverer investeringstjenester til private kunder. Med mere end tredive års erfaring er virksomheden en vigtig aktør i det belgiske finansielle landskab.

Virksomheden stræber efter at levere kvalitetstjenester og ro i sindet til deres kunder, styret af deres værdier: enkelhed og gennemsigtighed.

“We used to spend a lot of time on administrative tasks such as signing documents. However, that has definitely changed since we started using Penneo. We now send the power of attorney documents and portfolio lease agreements for signature easily and efficiently. This facilitates numerous processes that benefit both our customers and the firm.” – Rune W. Sørensen, CEO at Miranova

Penneo helped Miranova improve customer focus

Today, Miranova manages over 4 billion DKK. Thus, to better focus on core competencies, the company decided to adopt a digital signing and data collection solution.

By using Penneo, Miranova managed to remove the tedious manual work associated with fund brokerage. As a result, the company can now easily send agreements and other documents for digital signing.

Miranova has managed to increase productivity and reduce the time spent on administrative tasks. As a result, they can now allocate that time to better servicing their customers.

Optimizing business processes with Penneo

With Penneo, Miranova’s customers can sign contracts directly on their computers or smartphones. The signed documents then go to Miranova’s inbox. If the contracts are not signed yet, the system sends an automated reminder. Furthermore, Miranova can easily see the status of the document.

Do multiple people need to sign the documents? Penneo allows Miranova to set up custom signature flows to ensure the document reaches all the signatories in the right order. The best part is that the entire flow is automated!

Penneo has helped us optimize numerous business processes. Hence, we can only recommend other companies to try Penneo. – Rune W. Sørensen, CEO at Miranova

Miranova has saved a lot of time with the help of automation. The system makes sure that the documents are sent to all signatories and collects the signatures in the right order.

Results

• Efficiency: Miranova can dedicate more time to customers and their needs.

• Automation: Miranova has a better overview of documents and their statuses.

• Ease of use: Miranova can easily send out portfolios to multiple signatories with the click of a button.

About Miranova

Miranova offers wealth management services for individuals with a wealth of more than 2 million DKK. Their goal is to ensure their customers’ continued financial prosperity and security. Therefore, Miranova’s experts take the time to carefully examine each customer’s investments, retirement savings and provide tailor-made financial advice and solutions.

“The debtor is already in a chaotic and out of control situation, so coming up with a complicated solution won’t be of any help. People are used to authenticating with MitID in their everyday lives and see it as a secure digital solution. At the same time, it is much easier for debtors to sign the debt agreements directly on their smartphones.” – Jeannie Rosenvinge, Sergel Group’s Head of Payments and Collection

Helping the debtor while also ensuring GDPR compliance

For Sergel, the first step towards getting a debt repaid is to draft a written repayment agreement together with the debtor.

We need an agreement. Of course, we also have to collect the debt, but we know there are many debtors who cannot pay immediately. When that happens, we do our best to help them. That includes establishing a clear and legally binding payment agreement. – Jeannie Rosenvinge, Sergel Group’s Head of Payments and Collection

Looking for a way to improve their signature workflows, Sergel Group implemented Penneo’s digital signing and data collection software. The results were apparent within a month.

We got 30% more agreements signed – the whole process is much faster and easier. – Jeannie Rosenvinge, Sergel Group’s Head of Payments and Collection

With Penneo, Sergel Group can now easily contact a debtor at the end of the month and already start the agreement at the beginning of the next month. It only takes a few days to collect signatures and start debt repayment procedures. Penneo also takes care of the follow-up process (by sending out automatic email reminders) which allows Sergel Group to allocate more time to their customers’ needs.

Last but not least, the repayment agreements that Sergel Group sends out contain highly sensitive information. Therefore, it is crucial that only the debtor (and no one else) has access to the documents. Penneo allows documents to be locked for everyone except a specific person which means only that person can unlock them by authenticating with his MitID. Hence, only the debtor has access to the document. This ensures both GDPR compliance and that the agreement ends up in the right hands for signing.

Results

• It is now easier and faster to send and sign debt repayment agreements, so the contract is now signed in only a few days.

• Automatic email reminders take care of the follow-up process and ensure that the signatures are received on time.

• All documents sent by Sergel Group are now protected, end-to-end encrypted, and securely stored on Penneo’s cloud-based platform which makes the company GDPR compliant.

About Sergel Group

Sergel Group is one of the leading providers of credit management services for companies and organizations in Scandinavia and the Baltics. Sergel Group focuses on helping debtors by making their experience as hassle-free as possible – and that’s where Penneo comes in.

“When you want an efficient process, it’s crucial that you can make agreements with your debtors that can be signed simply, quickly, and effortlessly. Thus, digital signatures were a natural choice, and they have since become an indispensable tool for our debt collection workers.” – Michael Ringkvist, CEO at Danske Inkasso

Challenges

• Debtors are now responding within 24 hours

From sole proprietorships to large international groups, Danske Inkasso provides quality services and ensures customer satisfaction on all levels. To do that efficiently with 3,000+ customers is no easy job. Payment agreements need to be signed fast and debtors are looking for an easy and convenient way to do so.

For Danske Inkasso, Penneo was the logical choice. It makes it easier for our debtors to sign documents and we’ve noticed an increase in the number and the rate of signed payment agreements. Now, we usually get debt statements signed and debts repaid within only 24 hours. – Michael Ringkvist, CEO at Danske Inkasso

• Quick startup and smooth integration with Penneo

Danske Inkasso uses a variety of different tools and software that make their everyday tasks easier and help them issue payment agreements. Therefore, it was important for them to find a digital signature solution that could integrate with their existing system and adapt to their employees’ workflows.

Penneo could easily be integrated with our internal system and complemented it perfectly. The startup went smoothly and our employees were able to use it in a matter of minutes. – Michael Ringkvist, CEO at Danske Inkasso

Results

• Danske Inkasso has significantly reduced debtors’ response times, hence most debt agreements are now signed and repaid within 24 hours.

• Danske Inkasso’s employees quickly got up to speed with Penneo’s software due to the simple and straightforward onboarding process.

• A smooth and uninterrupted digital signing flow due to the integration between Penneo and Danske Inkasso’s internal system.

About Danske Inkasso

With over 3,000 customers, Danske Inkasso is the largest Danish-owned debt collection agency and aims to provide a professional, efficient, and transparent service for its clients. Danske Inkasso is one of Denmark’s fastest-growing companies and has received the Børsen “Gazelle Award” for 6 years in a row.

In 2015, Danske Inkasso started to use Penneo’s digital signing software to improve customer experience, increase the number of signed payment authorizations and payments, and decrease debtors’ response times.

“Even though it takes an extra 20 seconds to sign an employment contract, I also get a much better overview of my signed documents. Document management has improved and contracts are signed faster. This helps a lot on busy days where I have to sign over 25 times.” – Anders Terp-Hansen, Head of HR Support at ATP Group

Challenges

• Staying on top of HR processes with Penneo

ATP Group’s goal is to ensure that all its members have basic financial security. To achieve that, their processes need to be as smooth and efficient as possible. Nevertheless, that was not always the case for their HR department that had to manage a large number of employee documents on a regular basis. Printing, copying and scanning contracts was a hassle. On top of that, if the manager had already left the office, the contracts would have to wait until the following day to be signed. Not to mention the frustration associated with checking the mailbox several times a day for important documents. Luckily, those days are over for ATP Group.

With Penneo, employment contracts are automatically sent for digital signing and the system keeps track of who and when has signed the document. Moreover, real-time updates and document overview help ATP Group stay on top of HR processes.

• Automating recurring HR processes with Penneo

ATP Group’s HR department started using Penneo in 2017, and they quickly realized it was a game-changer in their line of business.

Collecting contract signatures from all parties involved and delivering the signed contracts on time was a big challenge for Anders’ department. With Penneo, ATP Group can now automate recurring signing processes, thus increasing productivity and saving time. The routing scenarios feature allows the company to automatically send contracts and collect signatures in less than a day.

Results

• Penneo helped ATM Group streamline their signing processes through automation. This took a lot of pressure off ATP’s HR department and increased their productivity. On top of that, the company cut down paper, ink, and printing costs.

• Implementing a new digital solution can often be challenging, especially for a large company like ATP. However, due to its user-friendly interface, intuitive design, and thorough customer onboarding, Penneo’s implementation was fast and hassle-free.

• Last but not least, Penneo allowed ATP to have a better overview of their documents. As a result, the HR department saved valuable time that they can now allocate to improving employees’ experience.

About ATP Group

ATP Group is the largest pension and investments company in Denmark. The Danish Parliament established ATP Group in 1964 as a way to ensure that pensioners receive a supplement to their state pension. The company has over 3000 employees working across three core areas: pension funds, investment, and administration. As a result, the company’s HR department was constantly facing challenges associated with the creation, maintenance, and archiving of the numerous employment contracts and documents.