Titeca’s journey towards digitisation and efficiency with Penneo

Why Titeca Pro Accountants & Experts chose Penneo to kickstart their digitalisation journey: making work processes more efficient, staying compliant, establishing trust with clients, and freeing up time for more value-adding tasks.

We can continue to assist our customers on a day-to-day basis and follow up on all the new legislation and implement it correctly… This way we actually free up more time for ourselves that we can spend on the customer, Marc De Moor, Partner Pro Accountants department.

Challenge

Titeca, a full-service accountancy and consultancy firm, faced significant challenges in managing their document signing processes. Marc De Moor, a partner at Titeca, highlighted the primary issue: The challenge today in our flow of documents to be signed mainly lies in the speed at which everything has to be signed. The sheer volume of documents and the need for timely follow-ups made the process burdensome and inefficient. Additionally, Titeca needed a solution to handle the complexities of ever-changing regulations and embrace digitalisation in their sector and company.

Jurka Vanthournout

Going paperless works in a comprehensive environment where everyone can consult all documents. The knowledge that is in their heads, that is simply available somewhere, shared Jurka Vanthournout, the CEO at Titeca.

Solution

To address these challenges, Titeca implemented Penneo. Katrien Naert, Titeca’s IT manager, explained the decision: We started Penneo to make our process more digital… The integration of this tool into our usual processes was super important to me. Penneo offered robust security features and seamless integration capabilities with the tools they were already using, allowing Titeca to incorporate it into their existing workflows. The collaboration with Penneo’s API team enabled Titeca to automate several tasks, streamlining their document management processes.

Katrien Naert

We ultimately chose Penneo over other suppliers because the flexible collaboration and consultation with them went very smoothly, Katrien Naert, IT Manager.

Results

The implementation of Penneo resulted in significant improvements for Titeca. The digital signing process not only reduced the turnaround time for document approvals but also enhanced the overall efficiency of their operations. With Penneo, Titeca’s clients could easily sign documents digitally, which Marc noted as being particularly well-received. Marc shared, We can follow up on who signed what, when, and, above all, who did not sign. Now, Titeca’s customers can sign with their eID, such as itsme®, wherever they are, ensuring a quick, efficient, and secure signing process. Additionally, they can follow the document status and send documents out in the correct order of signing to the correct individuals, while saving time and paper.

Marc De Moor

We can continue to assist our customers on a day-to-day basis and follow up on all the new legislation and implement it correctly… This way we actually free up more time for ourselves that we can spend on the customer, Marc De Moor, Partner.

About Titeca

Titeca Pro Accountants & Experts is a dynamic accountancy and consultancy firm with around 350 employees. Under the leadership of Jurka, the CEO, Titeca continues to prioritise transparency, open communication, and staying up-to-date with industry regulations. CEO, Jurka Vanthournout, emphasised the firm’s commitment to digitalisation: Our entire organisation helps us monitor this… digitalisation helps us in our daily operations. Titeca strives to be a strategic partner for its clients, providing peace of mind and optimal solutions to support their business growth.

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