NemID is being replaced by MitID: What you need to know as a Penneo customer/user
MitID is the next generation of NemID, meant to provide users with a better and safer digital experience and to provide Danish society with a more resilient eID solution that will be able to withstand the digital threats that the future might bring.
Penneo is currently working with Signaturgruppen A/S (owned by Nets) to make MitID available for our customers and users when MitID goes live in October 2021.
On this page, you can find general information about MitID, as well as what the new solution means for you as a Penneo customer or user. We’ll continuously update this page to keep you up to date with the latest developments.
| General FAQ |
| FAQ for Penneo customers |
| FAQ for Penneo signers |
General FAQ
This section answers some common questions about what MitID is, what it can be used for, when can users expect to get it, and more.
MitID is the next generation of NemID. It is the electronic ID (eID) you will use to verify your identity, log into your bank account, check your annual tax returns, or sign documents with Penneo.
You can use MitID for everything that you are used to using your NemID for. That can be anything from logging into your bank account, checking your tax returns, or signing documents via Penneo. MitID will be introduced throughout 2021 and 2022, so it is important that you still keep your NemID app and/or keycard until MitID is fully phased in.
You’ll be contacted by your bank when it’s time for you to get MitID. You’ll receive a message either via your net-/mobile bank or Digital Post – and nowhere else. If you need help getting MitID, you should contact your bank. If you can’t wait to receive your new MitID, you can follow the instructions on: https://www.mitid.dk/kom-i-gang-med-mitid/
Once your bank has contacted you about getting MitID, you’ll need access to your NemID and phone and/or email. There are a few steps you’ll need to follow:
- Choose your preferred identification method
- Create a user ID
- Activate your personal MitID identification method
You’ll get further information regarding these steps once you’re contacted by your bank.
NemID is a safe solution today, but MitID is a more modern eID that prepares us for the digital possibilities and challenges of the future. Ultimately, MitID is meant as a more secure eID. You will be able to use MitID for everything that you have used your NemID for.
The first private users are expected to obtain MitID in October 2021. The transition to MitID begins as soon as the test period and the last adjustments are in place. According to the plan, the transition will happen during 2021 and 2022. You will receive a message from your bank when it is your turn to get your MitID.
There are several ways of using MitID. You can use the MitID app or retrieve codes from the MitID kodeviser and/or MitID kodeoplæser. These solutions are free to get and use.
- MitID app: MitID is first and foremost an app for smartphones or tablets. With the MitID app you can e.g. log into your bank account or read your digital post.
- MitID kodeviser: MitID kodeviser is an alternative to those that do not have the possibility to use the MitID app. The MitID kodeviser is a small electronic device that shows a one-time code that is entered when using MitID. It is similar to the NemID nøgleviser which you might already know.
- MitID kodeoplæser: MitID kodeoplæser is an alternative to those that have bad sight or visual impairment. MitID kodelæser has a big screen, where the code is shown – or read out loud. Headphones can be connected to avoid other people from hearing the code.
- MitID chip: If you, in relation to your job, have a specific need for improved security or to use MitID a lot of times during a day, then you can buy a MitID chip. The chip is connected to a computer, either contactless (using NFC technology) or via USB. You approve requests by pushing a button on the chip. The chip can first be purchased once you have used MitID in another way e.g. the MitID app.
No, MitID will as a starting point not cost you anything.
- The MitID app is free and so are the first three MitID kodevisere and theMitID kode oplæsere. Their battery lasts approximately 10 years (at normal usage), so it is only if you lose the MitID kodeviser or the MitID kodeoplæser more times, that you can end up paying.
- The MitID chip is an option if, in relation to your work, you handle particularly sensitive information or use MitID multiple times during a day. The chip is connected to a computer, either contactless (using NFC technology) or via USB. You approve by pushing a button on the chip which can ease the approval process. The MitID chip has a user payment of 143,75 kr. and can be ordered at MitID.dk
Yes. MitID is a more modern eID that prepares us for the digital possibilities and challenges of the future.
Some improved functionalities of MitID:
- The NemID keycard, which today can be copied or abused is phased out with MitID.
- When you use MitID, you can see what action you are about to take – e.g. what amount you are about to transfer. If you are using the MitID app the information is also visible in the app.
- With MitID you will additionally be better protected from identity theft, as it is possible to receive a message through the MitID app, on SMS or email, if anyone tries to log in with your personal MitID from an entity that hasn’t been used before.
In the test period selected users and employees from e.g. banks and public institutions will test the transition from NemID to MitID and the usage of MitID. The test period will be carried out in three waves where more and more test persons will be added for multiple testing purposes. On the basis of the test period, adjustments to the functionalities will be made before the expected release to everyone in Denmark in October 2021.
After the test period has been successfully completed the migration period starts. The migration period is the period where both NemID and MitID will be available. Users will be able to obtain their MitID from October 2021 and use both eIDs during the whole period. The migration period is expected to run in 2021 and 2022.
According to the plan, the first users will obtain MitID from October 2021 and the shift of over 5 mio. users from NemID to MitID will continue in 2022. All users are, at the latest, expected to have MitID by 30th of June 2022.
FAQ for Penneo customers
This section answers some of the most common questions you as a Penneo customer may have in relation to MitID and using Penneo.
As a Penneo user, you need to connect your MitID as a login method. In order to connect your MitID for login, you need to first log in to your company account. Follow this link to read more about how to connect your MitID.
In order to connect your MitID for login, you need to first log in to your company account.
- Once you are logged in, click on the notification icon in the top right corner, next to your name. You should then see a notification telling you that you’re able to connect your MitID to your account.
- In the notification, click on Register MitID login.
- You will now be directed to MitID. Enter your login credentials as you normally would.
- After the connection process to MitID is complete, you will be redirected back to your profile in Penneo. You should now be able to see your MitID in the list of Electronic Identity Providers.
- Your MitID has now been connected, and you should be able to utilize it as a login method.
To see more about connecting your MitID see our support article.
If you are receiving error code 400 informing you that there was a problem logging in with this ID, you have yet to connect your MitID to your account. As a Penneo user you first need to log in in your common way and thereafter follow the instructions on How to connect your MitID. Once you have your MitID connected to your account, you are able to login with MitID.
You’ll be contacted by your bank when it’s time for you to get MitID. You’ll receive a message either via your net-/mobile bank or Digital Post – and nowhere else. If you need help getting MitID, you should contact your bank. If you can’t wait to receive your new MitID, you can follow the instructions on: https://www.mitid.dk/kom-i-gang-med-mitid/
MitID Erhverv is the new replacement for NemID medarbejdersignatur. With MitID Erhverv employees and/or members are able to digitally act on behalf of the related company/institution. MitID Erhverv is expected to be launched in spring 2022.
Throughout the whole migration period you are able to use NemID medarbejdersignatur. For you as a Penneo client, it means that you shall continue logging in and/or signing documents with NemID medarbejdersignatur until MitID Erhverv has been launched.
Once Penneo is live with MitID, admins will have the option of enabling MitID in the Penneo Admin section. You will not have to do anything else. However, it is suggested that all customers update internal documentation, so that internal documentation mentions MitID rather than NemID.
FAQ for Penneo signers
This section answers some of the most common questions you as a Penneo customer may have in relation to MitID and using Penneo.
For starters, you will not be able to sign with MitID when it is launched in October. That is due to the fact that the signature component in MitID will not be publicly available until February 2022. Penneo will support signing with MitID as soon as possible after the signature component is launched. In the meantime, you must keep your NemID and use it when signing documents via Penneo.
MitID will be launched in October 2021 and phased in throughout 2021 and 2022. When it is your turn to get MitID you will automatically get notified by your bank in your net-/mobile bank or in Digital Post. All users are, at the latest, expected to have MitID by the 30th of June 2022.
Yes, keep your NemID. Throughout the whole migration period both NemID and MitID will be available. You will be able to use your NemID in the same way as you are using it today throughout the migration period.
Not right away. You’ll be able to log in with both NemID and MitID throughout the migration period. However, signing with MitID won’t be available before February 2022. That’s because the signature component in MitID won’t be publicly launched until then. Penneo will support signing with MitID as soon as possible after the signature component is launched. In the meantime, you must keep your NemID and use it when signing documents via Penneo.
