NemID is being replaced by MitID: What you need to know as a Penneo customer/user

MitID is the next generation of NemID, meant to provide users with a better and safer digital experience and to provide Danish society with a more resilient eID solution that will be able to withstand the digital threats that the future might bring.

Penneo is currently working with Signaturgruppen A/S (owned by Nets) to make MitID available for our customers and users when MitID goes live in October 2021.

On this page, you can find general information about MitID, as well as what the new solution means for you as a Penneo customer or user. We’ll continuously update this page to keep you up to date with the latest developments.

General FAQ

This section answers some common questions about what MitID is, what it can be used for, when can users expect to get it, and more.

MitID is the next generation of NemID. It is the electronic ID (eID) you will use to verify your identity, log into your bank account, check your annual tax returns, or sign documents with Penneo.

You can use MitID for everything that you are used to using your NemID for. That can be anything from logging into your bank account, checking your tax returns, or signing documents via Penneo. MitID will be introduced throughout 2021 and 2022, so it is important that you still keep your NemID app and/or keycard until MitID is fully phased in.

You’ll be contacted by your bank when it’s time for you to get MitID. You’ll receive a message either via your net-/mobile bank or Digital Post – and nowhere else. If you need help getting MitID, you should contact your bank.

Once your bank has contacted you about getting MitID, you’ll need access to your NemID and phone and/or email. There are a few steps you’ll need to follow:

1. Choose the MitID app as your preferred identification method instead of the NemID keycard or app.

2. Create a user ID

3. Activate your personal MitID identification method

You’ll get further information regarding these steps once you’re contacted by your bank.

NemID is a safe solution today, but MitID is a more modern eID that prepares us for the digital possibilities and challenges of the future. Ultimately, MitID is meant as a more secure eID. You will be able to use MitID for everything that you have used your NemID for.

The first private users are expected to obtain MitID in October 2021. The transition to MitID begins as soon as the test period and the last adjustments are in place. According to the plan, the transition will happen during 2021 and 2022. You will receive a message from your bank when it is your turn to get your MitID.

There are several ways of using MitID. You can use the MitID app or retrieve codes from the MitID kodeviser and/or MitID kodeoplæser. These solutions are free to get and use.

1. MitID app: MitID is first and foremost an app for smartphones or tablets. With the MitID app you can e.g. log into your bank account or read your digital post.

2. MitID kodeviser: MitID kodeviser is an alternative to those that do not have the possibility to use the MitID app. The MitID kodeviser is a small electronic device that shows a one-time code that is entered when using MitID. It is similar to the NemID nøgleviser which you might already know.

3. MitID kodeoplæser: MitID kodeoplæser is an alternative to those that have bad sight or visual impairment. MitID kodelæser has a big screen, where the code is shown - or read out loud. Headphones can be connected to avoid other people from hearing the code.

4. MitID chip: If you, in relation to your job, have a specific need for improved security or to use MitID a lot of times during a day, then you can buy a MitID chip. The chip is connected to a computer, either contactless (using NFC technology) or via USB. You approve requests by pushing a button on the chip. The chip can first be purchased once you have used MitID in another way e.g. the MitID app.

No, MitID will as a starting point not cost you anything.

1. The MitID app is free and so are the first three MitID kodevisere and theMitID kode oplæsere. Their battery lasts approximately 10 years (at normal usage), so it is only if you lose the MitID kodeviser or the MitID kodeoplæser more times, that you can end up paying.

2. The MitID chip is an option if, in relation to your work, you handle particularly sensitive information or use MitID multiple times during a day. The chip is connected to a computer, either contactless (using NFC technology) or via USB. You approve by pushing a button on the chip which can ease the approval process. The MitID chip has a user payment of 143,75 kr. and can be ordered at MitID.dk

Yes. MitID is a more modern eID that prepares us for the digital possibilities and challenges of the future. Some improved functionalities of MitID:

1. The NemID keycard, which today can be copied or abused is phased out with MitID.

2. When you use MitID, you can see what action you are about to take - e.g. what amount you are about to transfer. If you are using the MitID app the information is also visible in the app.

3. With MitID you will additionally be better protected from identity theft, as it is possible to receive a message through the MitID app, on SMS or email, if anyone tries to log in with your personal MitID from an entity that hasn’t been used before.

In the test period selected users and employees from e.g. banks and public institutions will test the transition from NemID to MitID and the usage of MitID. The test period will be carried out in three waves where more and more test persons will be added for multiple testing purposes. On the basis of the test period, adjustments to the functionalities will be made before the expected release to everyone in Denmark in October 2021.

After the test period has been successfully completed the migration period starts. The migration period is the period where both NemID and MitID will be available. Users will be able to obtain their MitID from October 2021 and use both eIDs during the whole period. The migration period is expected to run in 2021 and 2022.

According to the plan, the first users will obtain MitID from October 2021 and the shift of over 5 mio. users from NemID to MitID will continue in 2022. All users are, at the latest, expected to have MitID by 30th of June 2022.

FAQ for Penneo customers

This section answers some of the most common questions you as a Penneo customer may have in relation to MitID and using Penneo.

As a Penneo admin, you will have the option of enabling MitID in the Penneo admin section. Once NemID is phased out in 2022, MitID will be automatically enabled.

If you are not an admin for your organization, you do not need to do anything. Read about how you obtain your MitID in the question below.

You’ll be contacted by your bank when it’s time for you to get MitID. You’ll receive a message either via your net-/mobile bank or Digital Post – and nowhere else. If you need help getting MitID, you should contact your bank.

MitID Erhverv is the new replacement for NemID medarbejdersignatur. With MitID Erhverv employees and/or members are able to digitally act on behalf of the related company/institution. MitID Erhverv is expected to be launched in spring 2022.

Throughout the whole migration period you are able to use NemID medarbejdersignatur. For you as a Penneo client, it means that you shall continue logging in and/or signing documents with NemID medarbejdersignatur until MitID Erhverv has been launched.

Once Penneo is live with MitID, admins will have the option of enabling MitID in the Penneo Admin section. You will not have to do anything else. However, it is suggested that all customers update internal documentation, so that internal documentation mentions MitID rather than NemID.

FAQ for Penneo signers

This section covers answers to questions specifically related to signing documents with MitID via Penneo.

For starters, you will not be able to sign with MitID when it is launched in October. That is due to the fact that the signature component in MitID will not be launched until December 6th, 2021. Penneo will support signing with MitID as soon as possible after the signature component is launched. In the meantime, you must keep your NemID and use it when signing documents via Penneo.

MitID will be launched in October 2021 and phased in throughout 2021 and 2022. When it is your turn to get MitID you will automatically get notified by your bank in your net-/mobile bank or in Digital Post. All users are, at the latest, expected to have MitID by the 30th of June 2022.

Yes, keep your NemID. Throughout the whole migration period both NemID and MitID will be available. You will be able to use your NemID in the same way as you are using it today throughout the migration period.

Not right away. You’ll be able to log in with both NemID and MitID throughout the migration period. However, signing with MitID won’t be available before December 2021. That’s because the signature component in MitID won’t be launched until then. Penneo will support signing with MitID as soon as possible after the signature component is launched. In the meantime, you must keep your NemID and use it when signing documents via Penneo.