Marker Reduces Administrative Burdens While Staying AML-Compliant
"Penneo's platform is particularly suitable for companies that are subject to the Anti-Money Laundering Act. A personal meeting is no longer necessary. Our customers can now verify their identity and sign documents 100% digitally with NemID - directly from their phones."
Thomas Marker, CEO and lawyer at Advokatfirmaet Marker
About Advokatfirmaet Marker
Advokatfirmaet Marker employs 8 lawyers specialized in real estate law who assist customers in purchasing and selling commercial and residential property and buildings. Advokatfirmaet Marker’s lawyers handle over 1000 leases, and administrative tasks can take up a lot of their working time. To reduce administrative burdens and deliver a better customer experience, Advokatfirmaet Marker implemented Penneo’s digital signature software in 2015.
The story of Advokatfirmaet Marker
Seamless integration with existing workflows
A relatively large law firm, Marker has some very specific processes in place to ensure excellent customer service and deliver fast results. Hence, Marker could not afford to compromise on the quality of their workflows. Penneo fully understood their needs and, together with Marker, created a customized digital signature solution that integrated seamlessly with their existing workflows.
Significantly reduced administrative burdens
Penneo helped Advokatfirmaet Marker significantly reduce administrative burdens and improve lawyers’ productivity. Lawyers were able to allocate the time previously spent on administrative tasks to customers and their needs. Meetings became more about the customer rather than document signing.
When asked about the implementation of Penneo’s digital signature and KYC forms, Thomas Marker said:
The dialogue with Penneo has been good throughout the whole process and we at Marker are very pleased with this solution that significantly reduces administrative burdens.
What did Advokatfirmaet Marker achieve with Penneo?
Penneo’s digital signature solution has been customized as per Marker’s requirements to seamlessly integrate with their existing workflows.
The company has managed to significantly reduce administrative burdens and digitize their entire signature flow.
The lawyers have managed to save the time previously spent on administrative tasks and use it on paying extra attention to customers’ needs instead.