Penneo Sign Subprocessors
| Name | Address | Data | Description of processing | Data location |
|---|---|---|---|---|
| Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, L-1855 Luxembourg. Reg. nr. (in Luxembourg): B186284 | All data concerning Penneo customers and Signers and all uploaded documents. | Storing and hosting Database, Incoming data processing requests, Sandbox and development environment, Production Environment. The contents of all signed documents is encrypted, and not accessible to subprocessor. | Dublin (Ireland) and Frankfurt (Germany) |
| Amplitude, Inc. | 201 Third Street, Suite 200, San Francisco, CA 94103 | Pseudonymised Penneo customer name, pseudonymised user name, language preferences and usage. | Monitoring user behavior in the Penneo Sign application, in relation to usage of the platforms, signer activity, casefile progress and completion status. | Frankfurt (Germany) |
| Digital Realty Denmark ApS |
Industriparken 20A, 2750 Ballerup |
Manages the private keys on behalf of signers through the remote electronics signing services in accordance to eIDAS. | Co-location data center. Provides housing for Penneo’s own hardware security modules and other self-managed devices. | Copenhagen (Denmark) |
| ONLINECITY.IO Aps | Buchwaldsgade 50, 5000 Odense C, Danmark, CVR-nr: DK27364276 | Telephone number, message content, name of sender. | Used to send out one-time codes via SMS. Only applicable as a subprocessor if an administrator has actively enabled the feature in the account settings. | Nuremberg (Germany), Falkenstein (Germany) and Helsinki (Finland) |
| Zendesk, Inc. | 989 Market Street, San Francisco, CA 94103, USA | Customer contact information, support request details, communication history, and any other information provided by customers related to their support inquiries. | Used to manage customer support tickets, including the logging, tracking, and resolution of support requests via various channels. | Frankfurt (Germany) |
Last updated on May 13th, 2026
Change history
Changes posted May 13, 2026
Penneo removed the following subprocessors:
- Tableau (Salesforce)
- Integrate.io
Penneo made the following minor changes for improved readability and increased transparency:
- Added the specific cities and countries where data is processed for every subprocessor.
- We updated the description for onlinecity.io to specify that it is only active if an administrator manually enables SMS one-time codes in the account settings.
- Improved the description related to Digital Realty Denmark ApS.
See previous version here.