With more than 2,000 customers, Danske Inkasso is one of Denmark's leading debt collection agencies. Their rapid growth is astonishing and widely recognized since Danske Inkasso has been awarded the Exchange's Gazelle Prize 6 consecutive times. Since their foundation, Danske Inkasso has a goal of providing simple, efficient and transparent services on a personal and on company level. It was only natural that in 2015 Danske Inkasso decided to drive their efficiency ever higher with the adoption of the digital signature workflow.
"When you want an efficient process, it's crucial that you can make agreements with your debtors that can be signed simply, quickly and effortlessly. Thus, digital signature was a natural choice, and it has since become an indispensable tool for our debt collection workers."
Michael Ringkvist, CEO at Danske Inkasso
Response within 24 hours
From sole proprietorships to large international groups, Danske Inkasso provides quality services and ensures customer satisfaction on all levels. But to do that efficiently with 2.000 clients is no easy job. Payment agreements need to be signed fast, so debtors are looking for an easy and effortless way to do so. "With Penneo, Danske Inkasso is the logical choice. It's easier for our debtors to sign the documents and we?ve noticed an increase in the number and the rate of signed agreements. Now, we usually get answers from our debt statements and repayments within only 24 hours ".
Quick Startup and Easy Integration
Danske Inkasso works with a variety of different tools that help them in their everyday work life to be productive and issue the payment agreements. It was important for them that the digital signature solution could integrate with their existing systems and adapt to the employees' individual workflows. "Penneo could easily be integrated and was an obvious complement to our internal systems. The startup went smoothly and our employees were using it in a matter of minutes."
What they have achieved
- Thanks to Penneo, Danske Inkasso has reached a reduced response time of 24 hours to their debt statements.
- The quick onboarding process and the effortless start up allowed Danske Inkasso's employees to quickly get up to speed with the software.
- The smooth integration between Penneo and crucial Danske Inkasso softwares allowed for an uninterrupted and optimized digital signature workflow.